At dryblossomkits, operated by Not Even Solomon Pressed Floral Inc., we strive to ensure that our European clientele is satisfied with our botanical materials. This policy outlines your rights regarding cancellations, returns, and refunds in accordance with Canadian and European consumer protection laws.
Statutory Right of Withdrawal (14-Day Cooling-Off Period) In compliance with the EU Consumer Rights Directive, customers residing within the European Union and the United Kingdom have the right to withdraw from their purchase within 14 calendar days of receiving the goods, without providing a reason. Notification: To exercise this right, you must inform us of your decision via email at material@dryblossomkits.com. Conditions: Items must be returned in their original, unused condition and original packaging. Return Address: All returns must be sent to our central facility in Canada: 207 1 Ave E, Love, SK S0J 1P0, Canada
Damaged or Defective Items We take immense pride in the quality of our flora. If your order arrives damaged or presents a functional defect: Evidence-Based Resolution: Please contact us within a reasonable period after receipt, providing clear photographic evidence of the damaged material and the shipping label. No Return Required: Upon verification of the damage, we will process a full refund or dispatch a replacement. In these specific instances, you are not required to return the damaged components to Canada.
Logistics and Non-Delivery We utilise premium carriers such as DHL, FedEx, and UPS (Priority) to facilitate a standard transit time of 6-10 calendar days. Delayed Shipments: If your order exceeds the standard transit timeframe, we will initiate a formal investigation with the carrier. Outcome: Depending on the investigation’s results, we will offer either a full refund or a complimentary re-shipment to ensure you receive your materials.
Refund Processing Method of Reimbursement: Approved refunds will be credited back to the original payment method used during checkout. This includes payments made via Visa, Mastercard, American Express, Apple Pay, Google Pay, and other supported electronic wallets. Timeline: Once a refund is authorised, the funds are typically released immediately; however, please allow several calendar days for your financial institution to reflect the transaction in your account.
Return Shipping Costs For voluntary returns under the 14-day Right of Withdrawal, the customer is responsible for the direct costs of returning the goods to our Canadian facility. We recommend using a tracked shipping service, as the risk of loss remains with the sender until the items are received at our registered address.
Contact Information For all enquiries relating to returns and refunds, please reach out to our support department: Email: material@dryblossomkits.com Corporate Entity: Not Even Solomon Pressed Floral Inc. Address: 207 1 Ave E, Love, SK S0J 1P0, Canada
